Chase the insurance binder until it is in the eFolder.

Slatehound chases outstanding homeowners-insurance binders on files already in processing until the binder, mortgagee clause and any replacement-cost estimate land in your Encompass eFolder with a call, email and fax log the underwriter can accept. It is not a loan officer, not servicing, and not a new LOS. You start from the conditions list your processor already exports.

Software is $390 a month for up to 15 insurance-binder chases; you review the packet and mark the condition fulfilled in Encompass. Managed is $990 a month for up to 20 chases and adds a named ops reviewer who checks mortgagee clause, coverage against the loan amount, expiration window and RCE before you send it to underwriting. Custom is priced for more volume, more document types, or per file funded. Every plan is month-to-month with no setup fee.

No. The missing-document list already lives in Encompass. Your processor exports it (or forwards the condition emails) and Slatehound works that list. Writing status back through ICE’s partner program is how the product gets sticky later; it is not required to start. Byte, MeridianLink and Calyx shops can send the same kind of list.

Slatehound does, on the channels the agency already uses: email, fax and the agency’s business line. The borrower is copied when the agency needs a signature or a coverage change. We do not autodial borrower cell phones. The FCC treats AI voices as “artificial voice” under TCPA, so cell-phone outreach without prior consent is off the table. Recording follows the stricter of federal and the agency’s state, including all-party states such as California, Florida, Illinois, Pennsylvania and Washington.

The packet is built to the condition, not just filed as a PDF. Slatehound checks the mortgagee clause (lender name and loan number), dwelling coverage against the loan amount, remaining term (shops commonly want the next policy when renewal is inside two months of closing) and replacement-cost language or an RCE when the dec page is silent. Every attempt is timestamped. The underwriter still clears the condition; processors do not. Slatehound does not claim SOC 2, FCRA or ALTA certification.

The BLS 2025 median wage for Loan Interviewers and Clerks is $50,020; shops quote $60,000–$80,000 base for a strong processor, and a fully loaded seat is about $77,600 a year. Processors themselves call 20 files comfortable and 30 a stretch; ops leaders still assign 40–60. US contract processing is $750–$1,200 per conventional file. Slatehound Managed is $990 a month for 20 binder chases — the slice of the seat that is waiting on an insurance agent — not a replacement for underwriting or the licensed LO.

Copperlane’s Penny is an AI loan-officer assistant that chases the borrower for W-2s, paystubs and letters of explanation inside a point-of-sale. Areal’s processing agent reads documents already in the file and, on its own site, times HOI review at 8–13 minutes once the packet exists. Slatehound is the outbound chase of the insurance agency until the binder exists, starting from your conditions export, with no LOS write-back required.

Lenders sit under the FTC Safeguards Rule, so you remain responsible for the vendor. Slatehound takes the borrower name, property address, loan number, mortgagee clause and the insurance-agency contact off the conditions list you send. It does not need full credit files or SSNs to chase a binder. Calls to agencies are logged. You keep Encompass as the system of record; nothing is written there until a person on your side marks the condition fulfilled.